HatchLink Health
LEGAL

Acceptable Use Policy

By HatchLink Legal TeamLast Updated July 14, 2026

Table of Contents

  1. 1.Prohibited Uses
  2. 2.Compliance with Data Protection Laws
  3. 3.Monitoring
  4. 4.Enforcement
  5. 5.Reporting Abuse
  6. 6.Updates
  7. 7.Governing Law & Dispute Resolution

Last Updated: July 14, 2026

This Acceptable Use Policy (“AUP”) governs your use of the HatchLink platform and related services (the “Service”). This AUP is incorporated into and governed by the HatchLink Master Terms. By using the Service, you agree to comply with this AUP. Violation of this AUP is a material breach of the Master Terms and may result in suspension or termination under Sections 1.3 and 4 of the Master Terms.

1. Prohibited Uses

You will not, and will not permit any Authorized User or third party to:

  • Use the Service to violate any applicable law, regulation, or third-party right, including intellectual property, privacy, and confidentiality rights.
  • Upload, transmit, or store content that is unlawful, defamatory, obscene, threatening, harassing, or that contains malware, viruses, ransomware, or other harmful code.
  • Interfere with or disrupt the integrity, performance, availability, or security of the Service, or the networks, systems, or data connected to or accessible through the Service.
  • Attempt to gain unauthorized access to the Service, related systems, or any account, data, or network not belonging to you, including through credential stuffing, brute force, social engineering, or exploitation of vulnerabilities.
  • Conduct any vulnerability scan, penetration test, load test, or security testing of the Service or its infrastructure without HatchLink’s prior written authorization.
  • Use the Service to send spam, phishing messages, or other unsolicited communications, or to harvest email addresses or other contact information.
  • Use the Service to develop, train, or improve a competing product or service, or to benchmark the Service’s performance for public disclosure without HatchLink’s prior written consent.
  • Share access credentials with unauthorized individuals or allow access by anyone other than your Authorized Users as defined on the Activation Form.
  • Use the Service in a manner that exceeds the licensed scope, user count, or usage limits set forth on the Activation Form.
  • Use the Service for any clinical decision-making, diagnostic, or direct patient care purpose in a manner inconsistent with the Service’s documented intended use. The Service is designed to support school health administration, care coordination, and communication workflows—it is not a clinical decision support system and should not be used as a substitute for professional medical judgment.
  • Bypass, modify, defeat, tamper with, or interfere with any security, licensing, authentication, or access-control mechanism within the Service.
  • Remove, alter, or obscure any proprietary notices, labels, or markings on the Service, including copyright, trademark, or confidentiality notices.
  • Use the Service to process, store, or transmit Protected Health Information or Student Data except in accordance with the applicable Business Associate Agreement or Student Data Privacy Addendum and applicable law.

2. Compliance with Data Protection Laws

Customer is responsible for ensuring that its use of the Service complies with all applicable data protection and privacy laws, including HIPAA, FERPA, COPPA, and applicable state privacy and student data protection laws. Customer must obtain all necessary consents, authorizations, and agreements before transmitting personal information, Protected Health Information, or Student Data through the Service.

3. Monitoring

HatchLink has no obligation to monitor your use of the Service but reserves the right to do so. HatchLink may prohibit, restrict, or remove any use of the Service it reasonably believes to be (or alleged to be) in violation of this AUP, the Master Terms, or applicable law. HatchLink’s decision not to monitor or act in any particular instance is not a waiver of its right to do so in the future.

4. Enforcement

HatchLink may investigate suspected violations of this AUP and take any action it deems appropriate, including:

  • Suspending or restricting access to the Service;
  • Removing offending content or disabling offending functionality;
  • Terminating the Agreement in accordance with the Master Terms; and
  • Reporting violations to law enforcement or regulatory authorities as required or permitted by law.

HatchLink will use commercially reasonable efforts to provide notice before suspension where practicable, except in cases of urgent security risk, legal obligation, or risk of harm to other customers or third parties.

5. Reporting Abuse

If you become aware of any violation of this AUP, or any suspected security vulnerability or incident, please report it promptly to support@hatchlinkhealth.com.

6. Updates

HatchLink may update this AUP from time to time in accordance with Section 12.9 of the Master Terms. Continued use of the Service after the effective date of an update constitutes acceptance of the revised AUP.

7. Governing Law and Dispute Resolution

This AUP is governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to this AUP that is not resolved through good-faith negotiation will be brought exclusively in the state or federal courts located in Travis County, Texas, and each party consents to the personal jurisdiction and venue of such courts.

Governing Agreement. This AUP is part of the HatchLink Master Terms. In the event of any conflict between this AUP and the Master Terms, the Master Terms control.